Healthcare Providers
Healthcare transportation coordination for Metro Atlanta
Zenward works with care teams that arrange scheduled, non-emergency transportation for patients: one-time trips, recurring schedules and rides home after discharge.
Requests received during working hours are reviewed and answered within 2 hours.
Who this is for
Anyone arranging non-emergency transportation for patients as part of their work.
- Care coordinators
- Discharge planners
- Clinics
- Dialysis and treatment centers
- Rehabilitation teams
- Senior-care teams
Trips Zenward can help coordinate
- Medical Appointment TransportationRides to doctor visits, specialist and outpatient appointments, and diagnostic visits.
- Dialysis TransportationTransportation coordinated around repeating dialysis treatment schedules, there and back.
- Rehabilitation TransportationRides to physical therapy, occupational therapy and other rehabilitation appointments.
- Hospital Discharge TransportationPlanned, non-emergency transportation from the hospital to the passenger's next destination.
- Recurring Care TransportationOne request for appointments that repeat, such as dialysis, therapy or ongoing care.
- Senior Medical TransportationTransportation for older adults going to scheduled medical care, arranged with family or caregivers.
- Wheelchair-Accessible TransportationWheelchair-accessible transportation for scheduled, non-emergency medical trips.
Also available: Airport Transportation for pre-arranged trips to and from the airport.
What to have ready
- Passenger nameThe person who will be travelling.
- Requester and contact detailsWho Zenward should contact about the ride, and their relationship to the passenger.
- Pickup and destinationAddresses or facility names, and the entrance to use.
- Trip date and timingThe preferred date and pickup time, or the appointment time.
- Return tripWhether a ride back is needed, or not sure yet.
- Transportation typeFor example, a medical appointment, dialysis or a hospital discharge.
- Pickup & assistance levelCurb-to-curb, door-to-door, door-through-door, or not sure.
- Mobility and accessA wheelchair or walker, steps, or building-access details that affect the trip.
- Recurring scheduleDays of the week and a start date, if the trips repeat.
Diagnoses, medical records and treatment details aren't needed to arrange transportation. Please share only what affects the trip.
How requests work
- 1
Send the transportation details
Use the request form, or call our team.
- 2
Zenward reviews the request
Our team reviews availability, trip details and pricing.
- 3
Zenward follows up
Requests received during working hours are reviewed and answered within 2 hours.
- 4
Transportation is confirmed
Transportation is arranged only after Zenward confirms the details with your team.
Requests are reviewed by our team, not scheduled automatically. A request isn't a confirmed ride. Zenward reviews availability, trip details and pricing, and transportation is arranged only after we confirm it with you.
Recurring transportation
For dialysis, rehabilitation or other repeating appointments, describe the schedule once: the days of the week, the start date and the usual appointment time. Zenward reviews it and confirms with your team what can be arranged; nothing repeats automatically.
Recurring care transportationTransportation after discharge
For a planned, non-emergency ride after discharge, share the discharge location, the destination and your best estimate of timing. Discharge times can change, so Zenward confirms timing with your team.
How Zenward operates
What your team and your patients can expect.
Licensed and insured
Zenward Mobility is a licensed and insured transportation provider.
Trained and vetted drivers
Passengers are transported by professional drivers selected and prepared for the responsibility of non-emergency medical transportation. Driver screening, including background checks, is part of our operating standard.
On-time transportation
Medical appointments run on schedules. Zenward plans each trip around the pickup and appointment time, with punctuality treated as a core operating standard.
Wheelchair-accessible transportation
Wheelchair-accessible transportation is available for scheduled, non-emergency trips. Our team reviews the passenger's mobility needs before confirming the arrangement.
Patience, dignity and compassion
Every passenger is treated with patience, dignity and compassion, whether it's a first appointment or a regular trip.
Clear follow-up
Transportation requests received during working hours are reviewed and answered within 2 hours. Zenward then confirms availability and details with you before any trip is arranged.
Zenward provides non-emergency transportation, not clinical care. In a medical emergency, call 911.
Questions from care teams
Requests received during working hours are reviewed and answered within 2 hours.
No. A request isn't a confirmed ride. Zenward reviews availability, trip details and pricing, and transportation is arranged only after we confirm it with you.
Pricing is confirmed after Zenward reviews the transportation request and trip details.
Yes. You can describe a repeating schedule on one request. Submitting it doesn't automatically create or confirm a series of rides; Zenward reviews the schedule and confirms what can be arranged.
Talk to our team about how payment would work for your organization's requests. Call 678-935-5489 or send us a message.
Zenward serves Metro Atlanta. For a specific pickup or destination, send a transportation request or call our team at 678-935-5489 and we'll confirm whether the trip can be arranged.
Arranging transportation for a patient?
To arrange a ride for a patient, use the request form. It collects the trip, passenger and assistance details our team needs.
For a general question about working with Zenward, not a specific trip, send our team a message. Please don't include patient or trip details there. Send a general enquiry